Delegation
Key takeaways
- Delegate an outcome with boundaries, not a vague activity.
- Match approval depth to consequence and reversibility.
- Close work with evidence, not a verbal status label.
Operating data
Playbook
A useful delegation record answers six questions: what outcome is required, why it matters, who owns it, when it is due, what constraints apply, and what evidence proves completion. 'Handle the vendor' is not delegable until the expected result and authority limit are visible.
Classify the task by consequence and reversibility. An assistant may independently reschedule an internal call within approved hours, while terminating a contract requires review. When the cost of a wrong action is high or difficult to reverse, add an approval checkpoint before execution.
Break dependencies into the assignment itself. If a briefing depends on sales data and legal review, name those inputs and the date each must arrive. The assistant can chase missing inputs, but the task owner should decide whether late information changes scope or quality.
Task tools should preserve this context. Todoist's task-management guide describes projects, priorities, and due dates; whichever system is chosen, attach the source request and completion standard so a checked box cannot conceal an incomplete outcome.
The assistant reports exceptions rather than narrating every routine step. A good escalation states the obstacle, effect on the deadline, attempted remedy, and decision needed. The operations follow-through service can establish these assignment and escalation conventions.
At closure, link the delivered artifact, confirmation, or decision and note any new commitment. Reopened work signals a weak brief, missed dependency, or premature completion. The SOP library guide is the next step when a successful delegation becomes recurring work.
FAQ
When should a leader delegate this workflow?
Delegate it when repeated coordination, routing, or follow-up is taking time away from decisions that only the leader can make.
What should the assistant own first?
Start with intake rules, status visibility, and escalation timing so the assistant can act consistently before the workflow expands.
